Saturday, October 1, 2011

I'm Not Sick. I Promise.

Proof:  a picture of me.  
Happy and healthy.

I want to just let everyone know that I take great care to bring you the freshest, purest, cleanest product.  Let me assure you that, yes, indeed, I was sick, but I was not handling products or packing orders at all.  My germs were not any where near the products.  I can assure you.

Because of my strict policy about "hands off when sick", I had a two week period where no orders went out.  Etsy customers, Product Body customers and my wholesale customers all stood waiting.  Some were fine with the delay and understood there was a sickness while others tapped their feet impatiently.

I can only say, that we can accomplish what we can.  Our goal is to exceed our customers expectations with our products and customer service.  Occasionally there is a blip (illness), but do really understand our policy:  Your order will definitely be late, because I am NOT touching it until I'm better.  Isn't a late order better than a contaminated one?    

I think so!  I am better, feeling healthy and packing orders.  In fact, all retail orders made before September 30th have been shipped as of Friday.

Thank you for your patience and understanding.  And to those unaware of our policies, I hope I have cleared some things up.  Feel free to always email me with any questions:  jo(at)productbody(dot)com.  I am always willing to share information I have.  I always will make time for you.


TeresaR said...

Sorry to hear you've been sick, but am glad you're well now! I'm loving the new Crush of the Month, BTW. :) x

Joanna said...

thanks, T!!